Refund Policy

Last updated October 21, 2026

Payments for Hipsift Basic are processed by Paddle.com, our online reseller and Merchant of Record. This policy explains when you can get a refund and how to ask for one. It applies together with Paddle's Refund Policy and the Paddle Buyer Terms. Where they differ, the more generous terms apply, and nothing here limits any rights you have under applicable law.

Our 14-day guarantee

If Basic isn't right for you, we'll refund your first Basic payment in full. Request the refund within 14 days of the date you were charged. This applies wherever you live.

Renewal payments

Monthly renewal payments are not refundable, except where the law requires a refund or where Paddle grants one at its discretion. Consumers in some countries have a legal right to cancel and get a full refund within a set period. For example, in the European Union, European Economic Area, Switzerland and the United Kingdom this is 14 days from your first subscription payment. Paddle's Refund Policy lists these rights by country.

How to request a refund

  • Visit https://paddle.net and choose "Request refund", or use the support link in your Paddle receipt email.
  • Or email us at admin@hipsift.com with the email address you used to subscribe, and we'll arrange it.
  • If you are a consumer in the European Union, you can also use the withdrawal option in Paddle's customer portal, which you can open from Account β†’ Billing or from your receipt email.

Approved refunds go back to your original payment method, usually within 14 days of approval.

What happens after a refund

A full refund of your current payment ends Basic straight away and moves your account to the Free plan. Nothing is deleted: your sources, views and collections stay and you can still refresh by hand, but scheduled refreshes are turned off and you can't connect more Google accounts than the Free plan allows. You can upgrade again at any time and turn your schedules back on.

Cancelling is not a refund

You can cancel Basic at any time from Account β†’ Billing. Cancelling stops future charges, but it doesn't refund payments you've already made. If you're eligible for a refund, request it separately as described above.

Chargebacks

If something's wrong with a charge, please contact us at admin@hipsift.com or Paddle at https://paddle.net before disputing it with your bank. It's usually faster. If you dispute a payment, Basic ends and your account moves to the Free plan.

Questions

Email us at admin@hipsift.com. See also our Terms of Service.